About the Company:

Since 1971, IBISWorld has provided market-leading industry intelligence to professionals across finance, consulting, banking, government and corporate strategy. With offices in Melbourne, London, New York and Los Angeles, we give the world's leading institutions a clear, standardized view of industries across the globe so they can make better decisions, faster.

We have built this business on one principle: data you can trust. For over 50 years, the world's most respected banks, consulting firms and governments have relied on IBISWorld to navigate complex markets. That trust is the foundation of everything we do.

Job Overview:

The HR & Office Assistant is an excellent opportunity for someone eager to build a career in Human Resources while gaining hands-on experience in office operations. This hybrid role balances HR administration with workplace management, supporting the Global HR team with people processes and ensuring the smooth day-to-day functioning of the NY office.

In this role, you’ll help keep employee data accurate, ensure onboarding and offboarding from start to finish, and keep benefits and compliance activities on track, while serving as a trusted in-office point of contact for employees, visitors, vendors, and building management. You’ll report to the Employee Experience & Benefits Specialist and have the opportunity to contribute to cross-functional projects and initiatives that enhance the overall employee experience.

What You’ll Do:

Play a key role in delivering a seamless employee and office experience by supporting both HR operations and day-to-day office management. In this role, you will:

·       Serve as a first point of contact for employees, visitors, and vendors — handling HR inquiries through the HR ticketing system, supporting office needs, and coordinating with building management with professionalism and discretion.

·       Support HR and office operations, including maintaining employee records, intranet content, organization charts, and calendars, while ensuring accurate and confidential documentation.

·       Initiate background checks and onboarding paperwork through ADP Workforce Now, coordinate new hire setup (I-9s, IT, workspace, orientation), and support exit processes, including asset collection and access deactivation.

·       Coordinate desk and meeting room setup, maintain office supplies, handle mail and shipping, and track office expenses against budget, flagging variances to the appropriate manager.

·       Coordinate occasional travel arrangements for staff and executives and maintain the company apartment for visiting executives and guests.

·       Assist employees with open enrollment and general benefits questions, and support HR audits, regulatory filings, reporting requests, and multi-state labor law poster distribution.

·       Prepare and distribute HR updates, policy communications, announcements, and office bulletins.

·       Support employee engagement and culture — including training rollouts, wellness initiatives, recognition programs, such as social events from team lunches to company celebrations.

·       Support the office health and safety program by conducting office routine checks and assisting with incident response.

·       Support HR and office initiatives and process improvement work, helping enhance the overall employee experience.

What You Bring:

We’re looking for someone who is organized, proactive, and service-driven, with a passion for creating a smooth and positive employee experience. You will have:

• Strong organizational and multitasking skills with the ability to prioritize and deliver across competing demands with accuracy and attention to detail.
• Excellent communication skills—clear, professional, and comfortable engaging with employees at all levels.
• A customer-first mindset, approaching employees as internal customers, and consistently following through on requests.
• Discretion and sound judgment when handling sensitive and confidential information.
• A proactive, solutions-oriented approach with strong problem-solving skills, curiosity for process improvement, and ownership of outcomes.
• Comfort with HR systems and tools, including HRIS platforms (e.g., ADP Workforce Now), ticketing systems, and Microsoft 365; experience leveraging tools like Microsoft Copilot is a plus.
• Confidence working independently and making informed decisions when guidance is limited.

Qualifications:

• 1–3 years of HR admin experience; office administration experience a plus
• Bachelor’s degree in Human Resources, Business, or a related field
• Proficiency in Microsoft 365 (Word, Excel, Outlook, SharePoint, Teams)
• Must be available to work on-site four days a week at our office, which is located at 1 World Trade Center.

EQUAL OPPORTUNITY EMPLOYER

IBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment, please email applicantaccommodation@ibisworld.com for assistance.

Compensation:   60-65K