The Company:

Since 1971, IBISWorld has provided market-leading industry intelligence to professionals across finance, consulting, banking, government and corporate strategy. With offices in Melbourne, London, New York and Los Angeles, we give the world's leading institutions a clear, standardized view of industries across the globe so they can make better decisions, faster.

We have built this business on one principle: data you can trust. For over 50 years, the world's most respected banks, consulting firms and governments have relied on IBISWorld to navigate complex markets. That trust is the foundation of everything we do.

The Opportunity:

IBISWorld’s Client Relationship Manager will own a portfolio of client accounts with the goal of maximizing their long-term value by blending strategic relationship management with commercial growth. You will act as a trusted advisor, partnering closely with clients to help them unlock the full potential of our market-leading platform, expand adoption across teams and geographies, and achieve measurable ROI. With a strong focus on both retention and expansion, you will proactively identify opportunities to secure renewals, mitigate risk, and deliver tailored upsell and cross-sell solutions. This role offers the opportunity to work consultatively with senior stakeholders, leverage data-driven insights, and collaborate cross-functionally with Sales, Product, Research, and Operations to shape customer outcomes and fuel sustainable growth.

Key Responsibilities:

• Manage a portfolio of subscription clients across standard and premium services, owning the end-to-end customer lifecycle.
• Build strong, multi-level relationships and lead discovery to understand client goals, success metrics, and value drivers.
• Develop and execute success plans that drive adoption, measurable ROI, and long-term value through ongoing engagement, training, and business reviews.
• Act as a trusted advisor by using data and insights to assess account health, identify risks, and recommend optimization strategies.
• Lead executive-level conversations to demonstrate business impact, strengthen partnerships, and align on long-term value.
• Identify and drive expansion opportunities, including upsell and cross-sell, through a consultative, insight-led approach.
• Educate clients on platform capabilities and integrations (e.g., APIs, Microsoft Copilot, Anthropic Claude, Snowflake) to deepen adoption.
• Oversee onboarding to ensure early adoption aligned to client objectives and use cases.
• Monitor engagement and usage trends, intervening proactively to accelerate time-to-value and improve outcomes.
• Support advanced use cases and integrations (e.g., API, platform integrations) in partnership with Product and Operations teams.
• Own renewal strategy and execution, maintaining accurate pipeline, forecasting, and account health tracking in CRM tools.
• Proactively manage risk, resolve issues, and ensure a high level of client satisfaction and retention.
• Manage escalations and client inquiries with urgency and professionalism.
• Leverage customer success tools and workflows to operate effectively at scale and drive continuous improvement.

Key Skills & Experience:

• Demonstrated ability to build trusted relationships and engage stakeholders, including senior leaders.
• Strong consultative, analytical, and communication skills with the ability to translate insights into action.
• Expertise or demonstrated experience working with Commercial Banking, Procurement, Enterprise, Financial Services and Professional Services clients is a definite plus.
• Experience managing B2B SaaS or subscription-based accounts, with a track record of driving retention and growth.
• Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.
• Comfortable using CRM and Customer Success platforms (e.g., Salesforce, Gong) and working with data to inform decisions.
• Collaborative team player with experience partnering cross-functionally to achieve shared goals.
• Technically curious, with the ability to understand and explain data integrations and platform capabilities.
• Bachelor’s degree required; relevant field preferred, with experience in customer success, account management, or client services.
• Must be willing to work in the NY office, located at One World Trade Center 3 days a week.

Compensation:  90-110K (plus bonus + commission)

EQUAL OPPORTUNITY EMPLOYER

IBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment, please email applicantaccommodation@ibisworld.com for assistance.