Sales Support Analyst

About IBISWorld

IBISWorld is the world's largest provider of industry research and analysis, covering over 5,000 industries across 40+ countries. We serve more than 10,000 businesses worldwide - from global financial institutions and Big Four advisory firms to leading corporates and chambers of commerce - with trusted, actionable intelligence that drives smarter decisions.

We are at an inflection point. Our next growth horizon is not just in data access - it is in data embeddability. Through API, Microsoft Copilot, MCP (Model Context Protocol), Data Warehouse delivery, and direct LLM / AI stack integration, IBISWorld is becoming the intelligence backbone of our clients' most critical workflows.

Job Overview

This role's core responsibility is supporting the revenue departments, reporting to the Head of Revenue, UK, but often working directly with MIS, IT, Marketing, and HR on various projects and reoccurring tasks.

The Sales Support Analyst works on global and local projects to help enforce operations best practice. The role also includes a smaller amount of general office administration to support the smooth running of the UK office.

Key Duties/Responsibilities

Data Quality & Administration

·       Understand and enforce IBISWorld Global Operations Team's data integrity standards

·       Qualify, manage, and direct inbound leads for the Europe Businesses on Salesforce

·       Process account requests, transfers and merges on Admin and Salesforce

·       Administer Salesforce applications of revenue enablement tools – Lusha, Gong, LinkedIn Sales Navigator

·       Create, maintain & monitor revenue reporting and dashboards on team results

Revenue Team Support

·       Develop and maintain strong understanding of Sales and Client Services business rules and processes

·       Assist with new-hire set up on Salesforce

·       Assist department heads with thoughtful sales analysis, department trends & staff performance

·       Work closely with inbound sales manager and team to improve process and tracking

·       Maintain monthly revenue and BDM activity reports

·       Skill up management on basic reporting and data analysis concepts

·       Offer and promote Revenue Operations best practice with management

·       Perform other duties as required analysis

·       Document all projects for management within Teamwork

Global Operations Support

·       Develop a strong understanding of Salesforce and overall Revenue Operations best practice

·       Monitor the datapoints important to the sync of IBISWorld's database and Salesforce

·       Review and complete tasks from the queue of operational improvements from Teamwork

·       Work with Global Revenue Support Analyst with scaling global process to Melbourne and Europe teams

·       Communicate local initiatives or tasks that need our support to Global Revenue Support Analyst

Office Administration

(A smaller part of the role, supporting the day-to-day running of the UK office.)

·       Coordinate and support the organisation of office events

·       Manage office orders, supplies and deliveries

·       Handle building management enquiries

·       Handle maintenance enquiries

·       Provide general office administration support as required

Targets / Expectations

·       Strong management of the inbound lead process

·       Strong understanding of IBISWorld's revenue process and priorities

·       Ability to help flag inefficiencies and bottlenecks within current process or data

·       Proficient communication skills

·       Inbound lead process consistently maintained and improved

·       Positive working relationships with management, colleagues and internal stakeholders;

·       Improvement in Salesforce and revenue operations knowledge

Key Skills/Abilities

·       Adept attention to detail and accuracy

·       Proactive “can do” attitude, with strong initiative and diligence

·       Ability to collaborate and work with a team, but also self-motivating and autonomous with minimal supervision required

·       Strong work ethic and organizational skills, with the ability to manage and prioritize various responsibilities and deadlines

·       Flexibility to effectively deal with unexpected assignments and changes to workload based on management priorities or client requests

·       Excellent customer service skills and ability to deal with all confidential issues accordingly

·       Excellent written and verbal communication skills, especially with various levels of management

·       Strong analytical skills, with ability to collect, analyze, interpret and communicate data

·       Experience with Salesforce preferred

·       Proficiency in Microsoft Office applications; strong Excel knowledge a plus

Education and Experience

·       Bachelor's degree advantageous

·       Administration experience is essential

Physical Requirements

·       Prolonged periods of sitting at a desk and working on a computer.

·       Ability to lift and move items weighing up to 25 pounds occasionally (e.g., equipment or supplies).

·       Occasional walking, standing, bending, and reaching as required to access or use equipment.

·       Ability to operate standard office equipment (e.g., computers, printers, copiers, scanners).

EEO Statement

IBISWorld provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or genetics. In addition to federal law requirements, IBISWorld complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Occupational Health and Safety

IBISWorld has a Health and Safety Policy and Management System in place to deliver a healthy and safe workplace. It is a joint responsibility between IBISWorld Management and its employees.

Employees are required to comply with reasonable requests or directions by their Manager with respect to health and safety unless it is unsafe to do so. In the latter case, the unsafe work policy statement is enacted and work stops until the hazardous situation is fixed or mitigated.

Employees are required to report and fix unsafe or hazardous situations that are within their control and authority, and report to their Manager and make safe those that are beyond their authority.

NOTE: This Job Description is not meant to be all-inclusive. Employees may need to perform other duties beyond those listed in the Job Description from time to time to address the ongoing requirements of the organization. Employees might also be expected to work reasonable additional hours outside their usual schedule, considering the nature of our business, the fact that we are a global company, and your specific role. This could include being available to communicate with colleagues or clients across different time zones, where appropriate.