Salesforce and Sales Tools Administrator

New York City | Full-time | Partially remote

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Our Company

 

Founded in 1971, IBISWorld is a global company that provides trusted industry research on thousands of industries and category data for purchasing professionals. 

Our mission is simple: provide and scale valuable, actionable data to the largest and most influential enterprises worldwide. To accomplish that mission, we’ve cultivated a positive, inclusive culture where people are passionate about their work and are surrounded by other kind, intelligent achievers.  

IBISWorld’s biggest strength has always been people power. With offices in Melbourne, New York, Los Angeles, London, and Frankfurt, our success has created abundant opportunities for the best and brightest to bring new ideas and fresh perspectives.  

We’re looking to grow our international team. If you share our mission, we would love to learn more about you. 

 

Responsibilities  

 

  • Administering and optimizing core sales systems, including Salesforce and related tools (Gong, Outreach, 6Sense, RingLead etc.), ensuring clean data, smooth functionality, and user enablement 

  • Own technical implementation and integration of new revenue team tools. 

  • Hands-on experience on configuration of Salesforce platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc. 

  • Facilitate requirements gathering; document functional, technical, reporting, and data requirements; create user stories and maintain project plans. 

  • Structure ICP and other important segmentations in Salesforce.  

  • Help ensure data integrity within our Salesforce - design processes to identify bad data and recommend new data cleaning processes. 

  • Design excellence and intuitive Salesforce pages and experiences.  

  • Proactively identify gaps in the Revenue Team workflow. 

  • Develop and deliver user training programs and support user adoption and ongoing usage.

  • Take business objectives – like Forecasting in Salesforce or tracking quality engagement with customers – and create technical requirements and specs from them.

Skills 

 

  • Strong communication skills  

  • Salesforce certification  

  • Salesforce Flow expertise  

  • Salesforce design experience preferred  

  • Gong, Outreach, 6Sense experience a plus 

  • Pardot / Account Engagement experience is a plus  

 

Compensation      80-100K

 

EQUAL OPPORTUNITY EMPLOYER

IBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment, please email applicantaccommodation@ibisworld.com for assistance.

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